Shipping:
US Territory US Post Priority Mail $7.95
United States (samples only) US Post $3.00
United States Fed Ex Standard Ground - 5-9 business days $7.95
United States Fed Ex 3 Day - 3 business days $16.00
United States Fed Ex 2nd Day Air - 2-3 business days $24.00
United States Fed Ex Next Day Air* - 1-2 business day $38.00
US Alaska & Hawaii Fed Ex Standard Ground - 5-9 business days $20.00
US Alaska & Hawaii Fed Ex 2nd Day Air* - 2-3 business day $34.00
US Alaska & Hawaii Fed Ex Next Day Air* - 1-2 business day $50.00
Canada (samples only) US Post $5.00
Canada Fed Ex Standard Ground - 6-10 business days $20.00
International (samples only) US Post $5.00
International US Post Priority Mail $28.00
International US Post Express Mail $40.00
Returns:
Candles: We will be happy to provide an exchange credit on unused and unopened candles. Sorry, no refunds. We highly recommend that you return the item via an insured carrier (e.g., FedEx, UPS, USPS Parcel Post), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts -- this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; sorry, we cannot accept COD returns.
Fragrances: Sorry, we cannot accept returns or exchanges on fragrances or fragrance samples, due to possible product tampering conditions that may occur. However, we may consider refunds on a case by case basis. You must call toll free at (866) 931-8297 before any merchandise is returned. This policy helps us maintain strict quality control guidelines, and ensures that every fragrance shipped is in 100% original condition.
All other products: We do not accept returns or exchanges on any products that have been opened or used.
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