my-wardrobe.com

Delivery:

UK
DHL Standard delivery (3-5 working day) - £4.95

Europe
DHL Standard delivery is about £8 - £20 depending on the country.

Returns:

UK Customers
Free returns under 5kg
We will cover the cost of all UK returns up to 5kg using the Royal Mail PacketPost system
All UK orders are dispatched with a free Royal Mail return label, which needs to be attached to the returning parcel and then dropped into an official Post Office
Please ensure you retain a receipt showing proof of postage when using this service. We cannot take responsibility for items lost without proof of postage.

Channel Island, Isle of Wight and Isle of Man Customers
Free returns under 5kg
We will cover the cost of all Channel Island, Isle of Wight and Isle of Man returns up to 5kg. Please contact our customer services team on (0) 845 260 3880 to arrange your prepaid DHL collection.
Alternatively you can ship your parcel using your own preferred courier or mail service, please make sure that adequate insurance is taken to ensure the safe delivery of your order. We cannot take responsibility for items lost without a proof of delivery. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

NON-UK Customers
All international customers must pay for their goods to be returned for a refund
Please mark clearly on the outer carton ‘UK Returned Goods’. Failure to do this may result in charges being levied, a delay in your parcel reaching us and a delay with your refund being processed
We recommend you to use a reliable postal service or courier that will give you a tracking number and insure you for the value of the goods
We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us

All major credit/debit cards